Can I see the data you hold about me?

Yes. Contact live chat during 10:00-02:00 WIB or email privacy@wonplay.xyz from your account email. We verify identity first, then send the account records we can share under our retention rules.

Reference

Your Privacy Controls at wonplay

Aviator, Sic Bo and Crazy Time account activity creates wallet, device and session data, and this Privacy Policy explains how we use it to keep your profile accurate…

Account dataWallet checksCookie choicesSupport requests

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How Your Data Is Used

wonplay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide what to share before your wallet is active. When you create an account, we record your name, phone or email, login history, device type, IP region, session events and payment references tied to DANA, OVO, GoPay or QRIS. We use

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those records to verify access, match deposits and withdrawals to the right profile, answer support requests and reduce account misuse. Whether you open from Bandung or another Indonesian city, access to some account services depends on local law. We do not sell your personal data, and
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any partner handling payment or security checks must use it only for the task we assign. You can ask us to correct data that is wrong or explain why a record must be kept.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Reach Us About Your Privacy

Privacy requests move faster when you contact us from the same phone or email connected to your account.

ACCOUNT CARE

What You Control in Your Account

Good privacy practice is practical, not hidden in legal wording. We separate account identity from gameplay session records where we can, limit staff access by role, and keep audit trails when a…

Data collection

We collect account details you provide, session timestamps, device type, IP region and payment references. We use them for login checks, wallet matching, customer support and security monitoring, not for selling personal profiles.

Cookie choices

Cookies remember language, session state and fraud signals on your browser. You can clear them in your browser settings, but doing so may sign you out and require a fresh login check.

Account security

Password resets require access to your account email or phone. If a new device signs in, we may ask for an extra code before showing wallet history or privacy records.

Payment records

DANA, OVO, GoPay and QRIS references are kept to match transfers, withdrawals and disputes. Our team sees only the fields needed for checking ownership and responding to your request.

Retention timing

We keep records while your account is active and for a period needed for security, dispute handling and legal duties. When a record is no longer needed, we remove or anonymise it.

Request changes

To correct a phone number, email, spelling issue or saved wallet label, use Account > Privacy > Request Help or email us. We verify identity first, then confirm the change in writing.

Privacy Questions Before You Join

Your privacy choices should be clear before you share a phone number, email or wallet reference. These answers explain what we collect, how long we keep it, how cookies behave on mobile browsers, and which steps to take when you want to see, correct or remove personal data tied to your account. Use the contact paths above if your case involves a payment record or login issue.

We collect the data needed to run your account: name, phone or email, login timestamps, device type, IP region, session events and payment references from DANA, OVO, GoPay or QRIS.

Payment references help us match deposits, withdrawal requests and disputes to the correct account. We keep only the fields needed for ownership checks, support replies and audit records, not full wallet passwords or one-time codes.

Yes. Contact live chat during 10:00-02:00 WIB or email [email protected] from your account email. We verify identity first, then send the account records we can share under our retention rules.

Open Account > Privacy > Request Help, choose correction, and describe the wrong field. We may ask you to confirm a code sent to the current email or phone before changing the record.

Cookies keep session state, language preference and security signals for your browser. Some expire when you sign out; others last longer for account protection. You can clear them in browser settings and sign in again.

You can ask us to remove personal data, and we will assess the request against security, dispute and legal retention needs. Some wallet references may need to stay until checks are complete.

Only trained support or security staff assigned to your case can open the request. We keep an internal record of access, and we do not send sensitive details to unverified chat contacts.

Your Privacy Controls at wonplay

Reach Us About Your Privacy

What You Control in Your Account

Data collection

Cookie choices

Account security

Payment records

Retention timing

Request changes

Privacy Questions Before You Join

01 What personal data does wonplay collect?

02 Why do you need my payment details?

03 Can I see the data you hold about me?

04 How do I correct my phone or email?

05 Do cookies track me after I leave?

06 Can I ask you to delete my account data?

07 Who can access my privacy request?

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